Privacy Policy

At LEN Advocates LLP, we are committed to protecting your privacy and handling your personal information with the highest level of care and responsibility. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with us, whether through our website, by email, over the phone, or in person. By accessing our website or engaging our services, you agree to the terms set out in this policy.

1. Information We Collect

We collect personal information that you provide directly to us or that arises through your interaction with our services. This may include your name, national identification or passport number and other details required to verify your identity. We also collect contact information such as your phone number, email address, and physical or postal address.

When we handle legal matters on your behalf, we may collect additional information necessary to provide our services, including legal documents, correspondence, and case-related details.

In addition, when you visit our website, certain data may be automatically gathered, such as your IP address, browser type, and the pages you visit. We may also maintain billing information and payment records to enable us to process transactions related to the services we offer.

2. How We Use Your Information

We use the personal information we collect to deliver legal advice, representation, and related services. This information allows us to communicate with you regarding your legal matters, respond to inquiries, comply with our legal and regulatory obligations, process payments, and maintain accurate and complete records. It also helps us improve our services and the way we engage with our clients. Where you have given us consent, we may also use your information to send you newsletters, legal alerts, or updates about our services.

3. Lawful Basis for Processing Your Personal Information

We collect and use your personal information only where there is a lawful and legitimate basis for doing so. In such cases, we ensure that the information gathered is limited to what is necessary to deliver our services effectively and to meet our obligations to you.

4. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who help us deliver our services, such as providers of IT support or payment processing services.

In certain circumstances, we may also be required to share your information with government authorities, regulatory bodies, or courts where this is required by law or as part of legal proceedings. In addition, we may disclose your information to other parties where necessary to advance your legal matter or protect your rights and interests, but only with your knowledge and consent.

5. Data Retention

We retain personal information for as long as it is necessary to achieve the purposes outlined in this policy. This includes meeting our legal, accounting, and regulatory obligations, resolving disputes, and maintaining proper records of our dealings with you. Once the information is no longer required, we will securely delete it or anonymize it to prevent unauthorized access or misuse.

6. Data Security

We take reasonable steps to protect the personal information you share with us by implementing administrative, technical, and physical safeguards. However, it is important to understand that no method of electronic transmission or storage can be guaranteed to be entirely secure. While we will always do our best to protect your data, we cannot promise absolute security. In the unlikely event of a data breach, we will comply with all applicable laws and regulations in responding to the situation.

You are responsible for maintaining the confidentiality of any passwords you use in connection with our services and for ensuring the security of your own information when interacting with our systems.

7. Your Rights

Under the Kenya Data Protection Act, 2019, you have certain rights regarding your personal information. You have the right to request access to the data we hold about you, to ask for corrections where information is inaccurate or incomplete, and to request the deletion of your data where it is appropriate to do so. You may also object to the processing of your personal information in specific circumstances, withdraw consent where processing is based on consent, and lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe that your data has been mishandled. To exercise these rights or raise any concerns, we encourage you to contact us so that we can address and resolve any matter promptly. You may contact us using the details provided at the end of this policy.

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience and to help us understand how visitors use our site. Cookies collect information such as session data, browser type, and the pages visited. If you prefer, you may disable cookies in your browser settings, although some features of the website may not function properly as a result.

9. Third-Party Links

From time to time, our website may include links to external websites for your convenience or information. Please note that these websites are operated independently of us and have their own privacy practices. We are not responsible for the privacy policies or content of these third-party sites, and we encourage you to review their policies before providing them with any personal information.

10. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in the law, our internal practices, or the services we provide. Whenever we make changes, the most recent version will be published on our website with the effective date clearly indicated. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we manage your personal data, please contact us using the following details:

• Email: info@lenadvocates.com
• Phone: +254 797156121
• Physical Address: LEN Advocates LLP, 3rd Floor, Krishna Centre, Woodvale Groove, Westlands